Return policy

Return Policy

The delivery cost for the return of the products (i) if no fault is found with the products will be paid by the Buyer. All products must be unopened and unsealed and there shouldn’t be any sign of use. 

As a consumer, the Buyer has the right to notify the Seller that he/she waives the purchase, without penalties and without indicating any motive, within fourteen (14) calendar days as of the day following the delivery of the product.

The Buyer has no right to waive his/her purchase if it is unsealed.

Incomplete deliveries and damages and faulty products:

You may (a) exchange the products, or obtain a full refund if the products in your order are damaged or faulty upon receipt, or (b) if the products you have received are not the products you originally ordered.

We reserve the right to ask for photographic evidence of any such damage and you are obliged to cooperate. 

(a) Exchange:

When exchanging damaged or faulty products or incorrect deliveries, we will dispatch replacement items to you free of charge provided you first return the products in your order to us in the condition in which you received them.

(b) Refund:

When returning damaged, faulty or incorrect orders we will refund (to the original credit or debit card account used to make the online purchase): 

a) the full purchase price; 

b) the delivery charges incurred in delivering the products to you (where only part of an order is returned to us, we may reduce the amount of the delivery charge we refund you to account for the delivery costs of those items sent to you and not returned); and

c) the shipping costs to return the products to us;

provided you first return the products in your order to us in the condition in which you received them.  If you fail to return products to us we may charge you for the products or the cost incurred in collecting them from you.

The above provisions do not affect your statutory rights.